Why Service & Maintenance matters

Beyond protecting assets, effective maintenance safeguards your legal responsibilities, operational uptime, and long-term planning. But not all providers are equal.

TIS offers more than checklists and callouts. We partner with clients to provide structured, strategic service delivery that aligns with your compliance duties and operational goals. Our approach is built around:

⬢ Proactive maintenance planning
⬢ Multi-discipline engineering
⬢ Transparent reporting and insights
⬢ Client-first continuity and support


What makes our approach different

Whether managing multi-system estates or a single system, we tailor support to suit your needs – with multi-skilled engineers we offer a streamlined, single-supplier, cost-effective approach.

  • Compliance without compromise

    From BS 5839 to framework-specific requirements, we understand what’s at stake – and we make sure you do too. Our compliance-focused reporting, real-time dashboards, and asset-by-asset audit trails mean you’re never in the dark about your obligations.

  • Cross-discipline expertise

    One visit. One engineer. Multiple systems. Our multi-skilled teams reduce disruption and cut cost by handling everything from fire detection to access control in a single, streamlined schedule.

  • Familiar faces that know your sites

    We assign the same engineers to your premises wherever possible – because consistency builds efficiency. Our team learns your systems, layouts, and preferences to deliver smarter support every time.

  • Data-driven improvements

    Recurring faults? Obsolete parts? Our asset-level insights help you plan smarter, invest wisely, and prevent costly surprises. We’ll even help your team spot simple fixes to avoid unnecessary callouts.

How we add value

From complex, high-risk environments like care homes, student accommodation, and high-rise residential buildings, to smaller, less complex sites, our service and maintenance teams deliver the same high standards of compliance, reliability, and care.

⬢ Reduce downtime: We proactively identify and address issues before they become failures – avoiding disruption and protecting critical operations.

⬢ Avoid non-compliance risk: From proof-of-testing to detailed system logs, we make sure you can demonstrate compliance whenever it’s needed – legally, operationally, or reputationally.

⬢ Lower operational costs: Consolidated visits and smart scheduling cut travel time and engineer duplication. Cross-discipline support means unified paperwork, less waiting, fewer invoices, fewer meetings and more value.

⬢ Extend system life: Our maintenance isn’t just about now – it’s about the future. We track performance trends, recommend lifecycle upgrades, and help you avoid reactive spend.

We support a wide range of clients

⬢ Housing associations
⬢ Local and combined authorities
⬢ Integrated retirement communities
⬢ Universities and colleges
⬢ Schools
⬢ Extra care and healthcare settings
⬢ Councils and commercial estates
⬢ Student accommodation
⬢ High-rise residential buildings
⬢ Industrial units
⬢ Offices and commercial units


Steven Jeremiah, Group Asset Manager, Audley Group

TIS has been our trusted partner for many years and this long-term commitment reflects TIS’s expertise and deep understanding of our uncompromising approach to compliance. We’re confident TIS will continue to help us implement our mission of being the most trusted provider of retirement living in the UK. TIS has continually demonstrated its vision of a technology-enabled future for our integrated retirement communities, whilst still managing to support us day-to-day with a highly-skilled team of technical consultants and multi-disciplined engineers. We believe that this partnership will continue to contribute to the well-being and satisfaction of our owners, who deserve the peace-of-mind that comes with a safe and secure later living environment.


What we provide

Our Service & Maintenance covers:

⬢ Fire detection & alarm systems
⬢ Access control & door entry
⬢ CCTV systems
⬢ Emergency lighting
⬢ Warden call & intercoms
⬢ Asset condition surveys
⬢ Proactive asset management
⬢ Reactive & preventive maintenance
⬢ Compliance dashboards & reports

Speak to a TIS specialist